Privacy Policy – Healing Hands Holistic Care,

Healing Hands Holistic Care

Last Updated: Jan 1st, 2026

1. Introduction

This Privacy Policy explains how Healing Hands (“Company,” “we,” “our,” or “us”) collects, uses, stores, and protects personal information when you interact with our website, platform, services, forms, phone calls, text messages, or other communications.

By using our services, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

We may collect the following types of personal information:

Full name.
Email address.
Phone number (mobile and/or toll-free).
Business name and business details.
IP address and device/browser information.
Communication preferences.
Message interaction data (SMS, voice calls, emails).

We only collect information that users voluntarily provide through:

Website forms.
Booking forms.
Chat widgets.
SMS opt-in forms.
Phone calls.
Email communication.

3. How We Use Your Information

We use collected information strictly for legitimate business purposes, including:

Responding to inquiries and requests.
Providing customer support.
Scheduling appointments or consultations.
Sending transactional messages.
Sending informational and service-related messages.
Sending marketing or promotional messages only when explicit consent is provided.
Improving our services and communication workflows.
Compliance with legal and regulatory requirements.

4. SMS & Voice Communications

By submitting your phone number through our forms or communication channels, you expressly consent to receive SMS messages and/or voice calls from Healing Hands for the purposes you opted into.

Message Types May Include:

Appointment confirmations.
Service updates.
Follow-ups.
Account notifications.
Promotional or marketing messages (only with consent).

Message Frequency:

Message frequency may vary based on user interaction and preferences.

Message & Data Rates:

Message and data rates may apply depending on your mobile carrier.

5. Opt-In & Consent

We follow explicit opt-in standards:

Consent is collected via clear, unambiguous forms or verbal confirmation.
Users knowingly provide their phone numbers.
Consent is not shared, sold, or transferred.
Consent is specific to the use case presented at the time of opt-in.

6. Opt-Out Instructions

Users may opt out of SMS communications at any time by replying:

STOP

Once opted out, you will no longer receive SMS messages unless you opt in again.

For assistance, reply:

HELP

7. Data Sharing & Third Parties

We do not sell, rent, or trade personal information.

We may share data only with trusted third-party service providers strictly for:

SMS delivery.
Voice call routing.
Email communication.

All third parties are contractually obligated to protect user data and comply with applicable regulations.

8. Data Security

We implement appropriate technical and organizational security measures to protect personal information from unauthorized access, misuse, loss, or disclosure.

Access to personal data is restricted to authorized personnel only.

9. Data Retention

We retain personal information only for as long as necessary to:

Fulfill the purpose for which it was collected.
Meet legal, regulatory, and business requirements.

Users may request deletion of their data at any time.

10. User Rights

You have the right to:

Access your personal data.
Request correction or deletion.
Withdraw consent.
Opt out of communications.

Requests can be made by contacting us directly.

11. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.

12. Policy Updates

We may update this Privacy Policy from time to time. Updates will be posted on this page with the revised effective date.

13. Contact Information

If you have any questions about this Privacy Policy or our data practices, contact us at:

Email: info@healinghandshc.com

Website: https://www.healinghandshc.com